| 12/31/2007 |
Claude, Brossard, Canada |
| Comment: |
Fast shipping to Canada during holiday season. Great customer service, needed a specific eye size and they modified the order accordingly.
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| 12/19/2007 |
Penni, Brooklyn, NY |
| Comment: |
I love my frames which is a given but want to say thank you to Sandra who was so very helpful and patient. I was concerned about using my credit card online and not sure how to fill out the glasses info, so she placed the order with me.Then, when I followed up since my company mailroom rejected the package she called to let me know when it would be sent and kept me abreast of the situation.Glasses and customer service is/was amazing. I will be back to order more and tell friends about you guys.Thanks again Sandra!
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| 12/01/2007 |
Mary, Sinking Spring, PA |
| Comment: |
I requested the sunglasses clip only and thats what was sent yet we were billed full price. That doesnt seem right to me.
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| Vision Glasses: |
Mary, you placed the order for the frame, not the clip-on. We sell separate clip-ons over the phone only. Your comment "I really only need the sunglasses. If you could sell just those, it would be appreciated. Thank you." was ambiguous, as many people buy optical frames without lenses in order to make sunglasses out of them by installing sunglass lenses. We did not realize you meant clip-ons. This incident shall be resolved immediately.
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| 11/18/2007 |
Jacqui, Bath Bath and NES, United Kingdom |
| Comment: |
Excellent contact and product from Vision Glasses. Ordered from the UK and was contacted very quickly as I hadnt read purchasing options properly. Payment options resolved very quickly and product arrived in excellent packaging. Highly recommended to anyone.
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| 11/01/2007 |
Cheryl, San Diego, CA |
| Comment: |
Vision Glasses is a great site that is truly customer oriented. I bought two pair of frames at exceptional values (and got them very quickly) after shopping just about every eyeglass site online. They honored their price matching commitment for one pair I found slightly cheaper from a different vendor. Customer service was friendly, personable and very helpful. I will definitely use them again and recommend them to everyone I know. The customer is obviously highly valued from this company! Thank you Vision Glasses! You are refreshing to do business with!
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| 10/21/2007 |
Alicia, Ocala, FL |
| Comment: |
Great Price. Prescription glasses perfect. This was my second pair from vision glasses. I will definately continue to purchase from this company.
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| 10/08/2007 |
Vasiliki, Mahwah, NJ |
| Comment: |
The Bvlgari frames I ordered were backordered for almost 3 months (from the factory- not the fault of VisionGlasses). Vision Glasses kept me in touch until they were received from Italy. Then they rushed them to me with the prescription lenses put in (very quickly). I just received them and the lens workmanship is excellent. These glasses were well worth the wait. Their prices are also better than some other vendors on the Web. I definitely recommend Vision Glasses if you want fashionable frames at a great price.
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| 01/04/2007 |
Deborah, Machester, NH |
| Comment: |
This was the first time I have ever purchased perscription eyeglasses on line and the experience was fantastic. The customer service department very helpful. Thank you I love my new designer glasses! :)
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| 12/12/2006 |
Ross, Manchester, United Kingdom |
| Comment: |
Excellent company to buy from. Initial problem with payments due to me being in the UK and vision glasses being out in the US but they were extremely helpful. The glasses arrived in excellent condition due to being packaged well and arrived within a week (even though it was the week before Xmas). I would buy from this comany again and I am extremely grateful for the excellent service they provided!!
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| 12/11/2006 |
Jolene, Murrieta, CA |
| Comment: |
Though my glasses were back ordered by the manufacturer and took some time to get, Visionglasses kept me informed and sent the glasses as soon as possible
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| 11/25/2006 |
Frederique, Beverly Hills, CA |
| Comment: |
Good source for authentic sunglasses at a discounted rate. I will come back to shop again!
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| 11/14/2006 |
Dwight, Upper Marlboro, MD |
| Comment: |
They are very helpful and are very good about returning emails and phone calls. Even though I have not recieved my sunglasses yet because the are special order they were still ore than happy to answer my questions
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| 11/13/2006 |
Anne, Montgomery, AL |
| Comment: |
Was very impressed with the great service. Delivery was quick and I got what I wanted.
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| 11/7/2006 |
Diane, Philadelphia, PA |
| Comment: |
Thanks, service and quality of good excellent |
| 09/22/2006 |
Schelli, Tomball, TX |
| Comment: |
Great purchase experience with Vision Glasses. I am a very happy customer and I will definitely purchase from them again!
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| Vision Glasses: |
Thank you.
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| 08/02/2006 |
Markey, Las Vegas, NV |
| Comment: |
I was pleased to find my glasses at over $100 off the store price. When I had any questions about the glasses the merchant answered them within 24 hours. What I didnt like was that the merchant didnt send out an email telling me that my glasses had shipped.
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| Vision Glasses: |
We are happy to inform our customers that we have implemented an automated shipment tracking e-mail, which allows us, in timely manner, to provide the customers with the status of their orders and the UPS tracking number as soon as the itme is ready for shipment.
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| 07/21/2006 |
Enid, Guaynabo, Puerto Rico |
| Comment: |
I placed my order for a pair of sun glasses from Vision Glasses on July 29, 2006. On july 31 I received an e-mail stating that they could not validate my credit card and requesting that I faxe them copy of both sides of the credit card and a copy of my drivers license (I frequently buy goods through the internet and this has never occur before).
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| Vision Glasses: |
On the faxing: we do request additional information to be faxed to us if we are unable to validate teh credit card electronically. 90% of such cases fall on to international orders. If you are ordering from outside US, please be ready for us to ask you fora copy of your legal id and both sides of your credit card. We take this measure solely to protect our customers and our business from the fraudulent online activity. Vision Glasses guarantees confidentiality of your personal information.
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| 07/19/2006 |
Gloria, Kenner, LA |
| Comment: |
Shipping took a little longer than expected. No tracking # given. Overall a good experience and loved my glasses.
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| Vision Glasses: |
Soon, we will be able to provide the automated tracking information.
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| 06/24/2006 |
Elisa, Denver, CO |
| Comment: |
Best prices on Oliver Peoples online! Authentic merchandise. When they didnt have the glasses I really wanted they called to let me know when they were in. Not great at answering emails promptly, but overall I was very pleased to get awesome glasses at a great price!
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| Vision Glasses: |
We are constantly working on improving the customer experience and sincerely apologise for the inconvenience. We do need up to 24 hours to respond to some e-mails, especially if for the answer we need to reach out to the manufacturers, most of whom are in Europe.
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| 05/25/2006 |
Christel, Venice, CA |
| Comment: |
i love my glasses and the delivery time was great! will order again.
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| 05/02/2006 |
Elena, North Bergen, NJ |
| Comment: |
The product is as described, authentic, discount is great. Was shipped within described time frame. But there is no customer service or any communication with the seller what so ever.
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| Vision Glasses: |
We have been working hard to improve the customer service. More improvements are coming.
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| 04/12/2006 |
James, New York, NY |
| Comment: |
The frame was backordered. I expected to have this confirmed over the phone, which I did and even got advice on when to make the purchase. Delivery was faster than expected. They managed to get the frames to me two weeks early. Dont hesitate to call them or to make a purchase.
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| Vision Glasses: |
A piece of advice: if you want to be absolutely sure you item is in stock prior to placing the order, feel free to contact us first. But even if you don't you will be notified of the order status and offered an option of either picking a different frame or cancelling the order. When e-mailing to us, simply specify the brand, model and color of the glasses you are interested in.
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| 04/08/2006 |
Carolyn, Cleveland Hts., OH |
| Comment: |
It was an overall positive experience. It was hard to contact the company to ask questions (they did not answer the phone but had an answering machine/voice mail service). However, the website order-form had room for questions and a friendly and helpful representative called back. The glasses were slow to reach me, but were within the time frame the company estimated. (Maybe they just seemed slow to arrive because I was anxious to recieve them!)
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| Vision Glasses: |
Please, note our hours of operation: Mon.-Fri. 10:00 AM - 6:30 PM, Sat. 11:00 AM - 3:00 PM. Please, do utilize the order form's comment area for asking questions and making order related comments. We do read and use every piece of information in order to provide a better service.
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| 05/31/2006 |
Oliver, Madison, WI |
| Comment: |
I am very satisfied with the service I received from VG. Ordering the glasses was easy and straight forward. I was a little annoyed that it didnt say that you also had to send/fax pictures of your credit card and other various particulars. This extended the processing of my order with one week. But once this was in order I received the glasses two days after. Great customer service!
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| 05/22/2006 |
Angelique, Sydney, Australia |
| Comment: |
A disclaimer should be included for international transactions that requires proof of identity at the point of sale. I had to verify my credit card details which delayed the transaction by 6 days. Alternatively, Vision Glasses should offer payment by PayPal - an internationally recognised payment option.
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| Vision Glasses: |
Great point! We are going to include the disclamer in our Policy page. Our PayPal account is info@modernglasses.com, which will be added to the FAQ section.
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| 03/14/2006 |
Janelle, Concord, NC |
| Comment: |
Good quality, selection and price. Shipping was fast and they went that extra mile even including gift bag. Excellent transaction would purchase again.
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| Vision Glasses: |
We do not offer a gift wrap as an online option, but if you e-mail to us, anything can be done.
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| 03/03/2006 |
John, San Diego, CA |
| Comment: |
This store provided the lowest prices for the frames that I was looking for (less than $50 shipped v. $135 quoted by my optometrist). Although I was in no rush to receive the frames, I did not receive any correspondence from them other than the automated order confirmation that I received when I first placed the order. For example, I did not receive a tracking number. Since I did not receive my frames within 10 business days, I e-mailed their customer service. It was only then that I received the tracking information. The frames arrived 2 or 3 days later via UPS. Overall, I am satisfied with my purchase. I feel that I received the best possible price for the item that I was purchasing, although I would have liked a little bit more customer service from their end. In my opinion, if youre looking for a good price and are not in a huge rush, order from them.
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| Vision Glasses: |
We are getting better, we promise.
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| 03/01/2006 |
Dagmara, Palatine, IL |
| Comment: |
I would highly recommend this merchant to all, they provided a superb customer service and product, at a great price. I will definitely keep them in mind before making another purchase.
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| 03/01/2006 |
Nancy, Peoria Heights, IL |
| Comment: |
The customer service folks at Visionglasses were terrific -- very responsive and helpful. I found the web site to be a little difficult to work with... Tor example, I couldnt find an option to order frames without custom lenses. And when two items I ordered were discontinued, I didnt find out until the shipment of the one item arrived. But theyre a great merchant -- reliable and professional -- it seems like these little web technical bugs should be easy to fix.
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| Vision Glasses: |
Not to order lenses, simply do not select any.
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| 02/22/2006 |
Art, New York, NY |
| Comment: |
Glasses arrived in less than perfect condition, and the website didnt offer options for the frame size even though there are two sizes available. Otherwise, the shipping was fast, and price was right.
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| Vision Glasses: |
Tip: if you know the size you need, please specify it in the order form's comment area.
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| 02/21/2006 |
Gloria, Perth Western, Australia |
| Comment: |
After an initial hiccup that was my fault, I found this store really good. My only bug bear would be that I could not track the delivery of my frames. Received the frames today only after a week! really good considering that the store is in the USA and I live down under in Western Australia. Very happy with my purchase. Thanks !
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| Vision Glasses: |
The order tracking number will be implemented in a few months.
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| 02/09/2006 |
Elizabeth, Oakland, CA |
| Comment: |
Shipping on time! Im happy that Alain Mikli frames I bought is what Ive expected.
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| 02/09/2006 |
Steven, West Bloomfield, MI |
| Comment: |
We purchased a pair of designer glasses frames (with no prescription lenses) from Vision Glasses. We had shopped locally in the Detroit area, and found this make and model for $309.00 locally for the frames and included magnetic sunglasses clip alone. We searched on Google and eBay for the same frames, and found them for approximately $105.00. We bought them from Vision Glasses for $48.00 plus shipping, which included the frames, sunglasses clip, and Designer case. An excellent deal. The Vision Glasses website to allow 7 days for shipping, and the package arrived exactly 7 days later. We had to call Vision Glasses on their toll free number, as it was not clear how to select the desired size frames. The person who answered the phone was very helpful, and indicated that we should request the size in the remarks area. We are very pleased with this purchase, and we will definately use Vision Glasses next time we need frames.
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| 02/03/2006 |
Adam, Cardiff, CA |
| Comment: |
Shopping experience was good. Nice selection and good prices. Only thing I was not happy with was the ship time. My order was not shipped for over 7 days after my order was placed. When it was shipped I received it very fast. Customer support was very reaponsive as well. I would shop with Vision again.
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| Vision Glasses: |
We do depend on the manufacturers to supply the glasses, thus occaisional delays.
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| 01/28/2006 |
Nadia, Amsterdam, Netherlands |
| Comment: |
Very happy with everything , very good email service , will buy again at vision glasses
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| 01/24/2006 |
Hieu, Garden Grove, CA |
| Comment: |
The glasses I received were very good quality and well done. I got what I ordered. My only complaint is that I was not kept updated while the glasses were made and shipped. An email notifying me when the product was shipped would have landed them a 5.
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| 01/23/2006 |
Paul, lancaster, PA |
| Comment: |
Vision Glasses operates a first class service. I had a special order Cazal frame, which was supposed to take 6 to 8 weeks to receive. I received them within a month. I had many reservations about purchasing authentic Cazal glasses over the internet, but vision glasses made the process extremely easy and stress free. I would not hesitate on ordering glasses with them again. Actually, they will be my first choice when doing so.
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| 01/22/2006 |
Jana, Issaquah, WA |
| Comment: |
When my glasses did not arrive within the time that was originally indicated on my order, I left a phone message and email asking for someone to contact me. The very next day I received a phone call, an email, and my glasses came as well! The glasses are perfect and were almost half the price of my local retailer! Exceptional customer service and fantastic products -- that makes for one great company!
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| 12/16/2005 |
Barbara, San Francisco, CA |
| Comment: |
I have recently reviewed Visionglasses and was mistaken re: their tel # availability and return policy. Return policy of 30 days starts when you receive your order. The only comment I have is that I should have been notified that my order is delayed due to fact the the glasses I ordered is out of stock.
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| Vision Glasses: |
We are dealing directly with the manufacturers of designer glasses, and sometimes it takes a few days longer for them to supply the glasses to us.
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| 08/11/2006 |
Bianca, Wooster, OH |
| Comment: |
Excellent service, only slight problem I had was with shipping - I had to call them to tell them to ship the item by express. Other than that, the service was GREAT. I called them requesting express shipment, they called me back the next day to let me know that they had shipped it express and when I should expect to receive the package.
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| Vision Glasses: |
Since we depend on the manufacturers to supply the glasses to us before we can send them to the customers, we did not consider it fair to offer express service knowing that we may not be able to meet expectations.
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| 10/07/2005 |
Courtney, Dover, PA |
| Comment: |
YOUR COMPANY IS GREAT!! I LOVE MY SUNGLASSES AND IT DIDNT TAKE LONG TO GET THEM!!
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| 10/06/2005 |
Binh, Fairfax, VA |
| Comment: |
They dont show how to choose a suitable lens, and there is no recommended frame size for customer.
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| Vision Glasses: |
Please, always feel free to call us at toll free number 866-393-3311 to seek for assistance.
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| 09/19/2005 |
Sharon, Pasadena, CA |
| Comment: |
Excellent customer service. Very helpful and works hard for your business. Will definitely buy from them again.
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| 08/17/2005 |
Mario, Brookly, NY |
| Comment: |
went shopping locally for sunglasses. found a pair of armani shades a liked but they wanted 250 for them. i remembered the model # and checked the web. this merchant had them for 112. talk about a new york bargain! man on phone was pleasant. got glasses within 5 days. would highly recommend.
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| Vision Glasses: |
Great approach, works best! Whenever you find the glasses that you love in a local store, look at the inner side of the temple and memorize teh model number and teh color code. Then check with us for price comparison. You may save hundreds of dollars!
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| 07/20/2005 |
Stephanie, Ann Arbor, MI |
| Comment: |
The product is top of the line. The service was very good. Shipped and wrapped securely. No problems!
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| 06/21/2005 |
Nicholas, Norwalk, CT |
| Comment: |
I purchased a complete pair of high end designer prescription eyeglasses from Vision Glasses, both lens & frames. I initially called prior to placing the order and spoke with customer service to make sure they had the pair that I wanted in stock & they verified that they were able to get them. I then placed my order and within 6 business days I had recieved my order. Prescription was correct, the eyeglasses came with all the proper packing, case, cloth, box authenticity papers, but they were not the correct style frame. I phoned customer service to try to clarify what had happened. It turned out there was huge miscommunication between the manufacturer and customer service @ VisionGlasses. They would not be able to get the frames that I had ordered. They offered me a refund / exchange for a different pair. But I could not go another week without glasses to see with and I opted to keep them. I asked if they would offer me a discount on my next pair as an incentive to shop with them again and they extended a future discount to me. They said they would send me a confirmation of this via email, but I have not recieved it as of yet, this was 1 week ago. I called to follow up and was told that they were working on it. VisionGlasses does good work on your prescription & as per their policy, turns around your order within 7 business days. Their items are authentic and at a good price. But I believe that the communication could be better within customer service & with their clients. If you extend a courtesy to your customers, it should be honored.
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| Vision Glasses: |
Thank you for your comment. Our business is still relatively young, but we have been working hard on the communication, and will do better going forward.
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| 06/09/2005 |
Jason, Passaic, NJ |
| Comment: |
when I got to to talk to a live person he was VERY polite.I will be buying another pair of Armani 212/s this week since my brother coned me outof mine after seeing them and loving them so much.
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| 05/17/2005 |
Tiffany, Capitol Heights, MD |
| Comment: |
Thank you for you express delivery .... I will definitely use you company in the future...Have a wonderful day..
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| 07/19/2006 |
Gloria, Kenner, LA |
| Comment: |
Shipping took a little longer than expected. No tracking # given. Overall a good experience and loved my glasses.
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| Vision Glasses: |
Soon, we will be able to provide the automated tracking information.
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| 05/10/2005 |
Lorraine, Montclair, NJ |
| Comment: |
I am a return shopper. I love the products on this website--and the price! The people are very good to work with and I havent had any problems with the merchandise. I just wonder how they are able to offer the price break! I recommend them to anyone who compliments my glasses-
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| Vision Glasses: |
We minimize expenses by not keeping a warehouse and a massive sales force, and by dealing directly with the manufacturers.
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| 05/08/2005 |
Joselyn, Mounds View, MN |
| Comment: |
Ive placed 2 orders with this company already and I couldnt be more pleased with the ease of ordering, their competitive prices and excellent customer service. Id definitely order again!
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| 05/05/2005 |
Chris, Vista, CA |
| Comment: |
These guys are the best. There was a problem with my credit card, so I had to ask them to fax my credit card company some information to allow the transaction to go through. They obliged with quickly and kindly. Then, I received a pair of authentic Chanel sunglasses for much less than I would have paid in the mall. Outstanding. Thanks.
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| 05/04/2005 |
Annamarie, Los Angele, CA |
| Comment: |
I purchased a pair of Gucci eyeglass frames. First of all they arrived late, and on top of that, the order was incomplete. The ad posting said it came with an eyeglass cleaner (which it did not) and after receiving them the cleaning cloth was not included. After inquiring with Customer Service (who did not reply to me until the 3rd time I wrote in) they said that they did not include an eyeglass cleaner. What real designer frame does NOT include an eyeglass cleaner? Needless to say, you get what you pay for - therefore I am never purchasing from this retailer again.
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| Vision Glasses: |
We apologise for incorrect description but Gucci indeed does not provide an eyeglass cleaning cloth, while for example Chanel does.
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| 03/28/2005 |
Emily, Goleta, CA |
| Comment: |
I love that they are fully stocked with pretty much and nice glasses you could want, in every color. ordering is easy too.
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